FAQ

Yes, you can register with your email address. 

On the login page, click “Forgot your password?” and you’ll be redirected to a page where you can create a new password

Reward points can be converted to discount on future orders. You can learn more here.  

We accept credit cards through Payfast and Payflex. You can pay via Instand EFT through Payfast or split your payments with Payflex. We accept manual EFT if you prefer to pay via your internet banking. 

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at chrystal@keipach.co.za just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if if manual EFT was selected as the payment method and payment has not been received, or if you’ve asked us to cancel. If this is not the case, please reach out to us. 

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via chrystal@keipach.co.za, we may be able to cancel your order before it’s processed. .

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders are processed and shipped within 1-2 business days. Once we have handed your order over to the courier we have no control over how long it will take to reach you. The median delivery time is usually 3-7 business days.

The Courier Guy collects parcels in our area on Mondays, Tuesdays and Thursdays.

We only ship within South Africa. International customers must arrange their own courier collection. 

Our shipping and handling fee is a flat rate of R100 and will be added at checkout. Orders over R1000 qualify for free shipping. You can select collection at checkout if you prefer to send your own courier.

Yes. In your shipping confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.

Please let us know. We will communicate with the courier to get the issue resolved.